Integrity, Service & Quality

On behalf of CBRE Property Management, congratulations to Andrew Cipollono and the entire Herman Goldner Co., Inc. and Erickson team for their flawless and safe execution of the cooling tower replacement at 2000 Market Street in Philadelphia this morning.

We experienced a failure in the chiller valves following a significant leak, which required us to shut down the entire chiller plant. Thanks to you and your team, we were able to secure a temporary chiller that same evening.

This building houses AT&T’s cloud, which is a critical asset for them. I was on a call with 87 people who were deeply concerned about the shutdown. I assured them that I had the right team on the job, and I was confident we could get the building back up and running without any issues. While I fielded many concerns about the situation, I trusted the team you sent would deliver—and they didn’t let me down.

Please extend my heartfelt thanks to Keith and his crew for another job well done. Having the support of a company like Herman Goldner makes my job significantly easier.

We had several jobs running at the same time this past Monday which Herman Goldner is performing, and I wanted to express to you how happy I am with the scheduling and workmanship of your personnel.

I don’t know all the names, but I am sure you can find out. Your plumbing group installed several valves and check valves related to our hot water in Building “B,” requiring a building shutdown that went very smoothly—a nice, clean, professional job all the way around.

The second job was changing out an ice storage tank in a tight location, with a crane and local traffic diversion, etc., with Eddie Graham, George, and several others. It also went very well, and of course Jim Childs was on the job taking ownership and following up on all the details.

I am sure on occasion you may get a complaint from a customer—that’s not what this is.

It’s a heads-up for a job well done by a great group of HERMAN GOLDNER staff. THANKS!

I am tardy in writing this to you, but feel it is purposeful. I want to commend the Goldner service team for a recent project at Virtua Memorial Hospital. I was in a jam to repair a rooftop hood fan motor for our Cancer Treatment Center. I had ordered an OEM motor from Grainger and was waiting for the part to arrive for approximately five days. Meanwhile, the staff on the unit were getting upset because the contingency plan was to have the hospital pharmacy prepare the medication. I reached out to Jim Tole on a Thursday afternoon and explained the situation. He asked me to send as much information as possible to formulate a plan. He was able to get a replacement fan from a supplier and two mechanics the following day to complete the work. Jim takes on challenges and gets results while maintaining a positive attitude. He shows compassion, commitment, and empathy in his encounters with the client. Needless to say, that was a positive outcome for me, as I had a deadline for that Friday. I wanted to convey a heartfelt thanks to Jim Tole and the service technicians, Jim Henskens and Mike Taylor, for working hard to complete the work in a timely and satisfactory manner for us here at Memorial.

VPP stands for management commitment, employee participation, among other mantras. Your company—and you three in particular—exhibit these behaviors in action, not just in words! We greatly appreciate your dedication and continued support in maintaining this prestigious status!

I am writing to you to commend the crew of operators. On January 12th, 2020, four members of your organization arrived at the 39th Police District Headquarters to remove and replace the heater/AC units in the various offices. As this is the busiest district in the division, if not the Regional Command, you can imagine the logistics of policing, let alone having contractors in the building. I met with the crew on day one to work through the details. Chris Gazzara, Bill Sharman, Nick DiTullio, and Zach Grasela were the epitome of professionalism! They were extremely polite, mindful of our mission and their surroundings, and conscious of their work and how it would affect us in our respective jobs here in the building. I have rehabbed my share of homes and job sites in my younger years. I turned many a wrench and hauled my share of shingles, sheeting, cement, and studs. So I understand the demands of the work facing these guys. I have to tell you—I have NEVER seen a higher degree of professional conduct or work ethic than I have seen in these men over the past two months. They are meticulous in their work. Every aspect of what they do and have done here is beyond reproach—sheer excellence. Their level of communication and respect for our workspaces is unsurpassed. They are extremely conscious of their work and leave no dirt or debris behind after each install. And believe me, this building is a mess to work in. These guys are a true asset to your organization and should be recognized accordingly.